Support / TranceXY for iPhone / iPad
Product Support
TranceXY for iPhone / iPad
System Requirements
System Requirements
Installation
Installation Guide
- Download 32&0 from the App Store.
- Launch the app and grant location permission.
- Add the widget to your Home Screen.
Installation Video
Manual
User Manual
FAQ
Frequently Asked Questions
I bought the upgrade but the app still shows it as locked
Open the upgrade screen and choose Restore. A one-time purchase is tied to the Apple Account that bought it, so signing in with that account and restoring brings it back at no further charge. Family Sharing is supported.
Do I need an account?
No. There is no sign-in, and the app does not talk to any server.
Where do my recordings go?
Straight to your photo library when you press STOP. There is no separate library inside the app.
Is it a subscription?
No. The upgrade is a single purchase.
How do I ask for a refund?
Purchases are handled by Apple, so refunds are requested from Apple at reportaproblem.apple.com. We cannot issue them on Apple's behalf.
Which devices are supported?
iPhone and iPad running iOS 18.0 or later.
Contact
Contact Support
If you can't find what you need, reach out directly. Please include the product name and your macOS version so we can assist you faster.
contact@tomocreateinc.com